KIA - HMY Group
Case Study

A space where innovation and proximity drive the KIA experience

Madrid, Spain
Servicios:
KIA has become one of the fastest-growing automotive brands with the strongest international projection in recent years. Through a firm commitment to innovation, electrification and a renewed customer experience, the company continues to transform its commercial network to meet evolving consumer expectations.
In this context, HMY had the opportunity to take part in the development of one of KIA’s largest points of sale, a project designed to become a benchmark within the brand’s dealership network. Our extensive expertise in automotive spaces was a key factor in joining this initiative, providing solutions capable of combining brand identity, functionality and a distinctive customer experience.
Materials that define every experience

Finishes and materials play a key role in the organisation of the space, allowing different environments to be defined while preserving the dealership’s open and spacious feel. Within a completely open-plan setting, two clearly differentiated areas have been created through the use of materials: an exhibition area, where light and neutral finishes allow the vehicles to take centre stage, and a customer-focused area dedicated to meetings, advice and conversation, characterised by the use of wood.

This contrast brings warmth and proximity to the environment, creating a more comfortable and human atmosphere that enhances customer interactions and improves the overall purchasing experience.

Furniture designed to bring the customer experience closer

The furniture, particularly in the office and customer service areas, reinforces the warm and welcoming character of the dealership. Wood solutions and natural finishes predominate, fully aligned with the overall concept of the space and aimed at creating a closer and more comfortable atmosphere.

In addition, more relaxed and informal meeting areas have been incorporated to encourage more comfortable conversations and foster a more personal relationship between customers and advisors.

Beyond the space: an integrated solution

One of the project’s differentiating factors has been HMY’s ability to support the client through a holistic approach, providing solutions that go beyond the fit-out of the dealership itself.

Integrated LED lighting
It plays a fundamental role in shaping the identity of the space. Through parallel lighting lines, a greater sense of depth and dynamism is achieved, adding personality to the environment while reinforcing the brand’s technological perception.
Visual communication
It helps bring the KIA universe into the dealership interior. Elements such as three-dimensional logo signage and other graphic supports reinforce the brand’s presence at every touchpoint, creating a consistent experience fully aligned with its visual identity.

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